Customers can choose between picking up their orders at the store of their choice, at accessible drop-off points across South Africa, or delivery at home.

Deliveries and returns to stores and drop-off points are free of charge.

Zara has launched its online sales in South Africa through its dedicated website, zara.com/za.  This marks an important milestone in the expansion of Zara’s integrated store and online platform into markets where it already has a store presence.

zara.com/za offers the brand’s merchandise for women, men and kids, and some exclusive items specifically for the local market.  When browsing online, customers are also able to check the availability of the item at any store in South Africa, as well as seeing recommended products.

Thanks to the integrated store and online platform, customers in South Africa can choose between collecting their orders at the store of their choice, at accessible drop-off points, or delivery at home.

Delivery

Collecting items at a branch within three to six working days is free.  Collection at drop-off points or at home is free for orders over R999, and takes three to six working days.  Customers will have the possibility of returning purchased items at stores or drop-off points within a 30-day period, as well as exchanging items at the stores during the same period.

zara.com/za is designed to operate on any mobile device, using any browser, as well as via its app, available in both iOS and Android versions.  Payments can be made using all major credit cards, including Visa, Mastercard, and American Express.

Customers using zara.com/za can call customer services toll-free to chat, or write to a dedicated e-mail address with any order-related queries.

Inditex Group

Zara is owned by the Inditex Group, one of the world’s largest fashion retailers.  In addition to Zara, Inditex has seven other brands:  Pull&Bear, Massimo Dutti, Bershka, Stradivarius, Oysho, Zara Home and Uterqüe.  The Inditex Group has 7 447 stores in 96 markets and is selling in 203 markets through its online platform.  Inditex currently has 10 stores in South Africa:  nine Zara stores, and one Zara Home store.

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